Frequently Asked Questions
Everything you need to know about our custom home storage and keepsakes.
What is the typical lead time for custom orders?
Since each piece is personalized specifically for you, custom orders typically ship within 10-14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
Can I modify my personalization details after placing an order?
We begin processing custom orders immediately. If you need to make a change, please contact our support team within 12 hours of purchase, and we will do our best to accommodate your request.
What is your return policy for personalized items?
Due to the custom nature of our products, personalized items are final sale and cannot be returned. However, if your item arrives damaged or with a defect, please reach out within 48 hours for a replacement.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What materials are used in your storage trunks?
Our trunks are crafted from high-quality, durable materials including reinforced wood frames, vegan leather accents, and soft velvet linings to ensure your keepsakes are protected for years to come.
Are your products safe for long-term heirloom storage?
Absolutely. We select acid-free linings and breathable fabrics specifically designed to preserve delicate items like baby clothes, wedding veils, and family documents without yellowing.