Returns & Exchanges
At Petite Keep, we take great pride in our craftsmanship and want you to love your heirloom pieces. If you are not completely satisfied with your non-personalized purchase, we offer a 30-day return window for items in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to start the process for any non-customized home storage items.
Prepare Your Heirloom
Carefully pack your item in its original packaging, ensuring all protective inserts are in place to prevent damage to the trunk's finish during transit.
Ship It Back
Affix the prepaid shipping label provided by our team and drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned item, we will issue a full refund to your original payment method, minus a small restocking fee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing